We are sorry to hear you need to make a complaint. Please email your complaint to email@example.com
If you prefer to send your complaint in writing, please mark it for the attention of:
All formal complaints will be recorded by our Compliance Officer and shared with the Senior Management Team. All formal complaints will be acknowledged in writing by us using the same method they were received within 48 hours of receipt. You will be advised in the acknowledgement of any action that has been or will be taken and the likely course of events with their timescales. You will receive feedback with the findings of the investigation upon conclusion.